Group and Team Development - 2760 Words

The Customer Services Team handles all inbound calls for the business (1000+ per day) and operates from 08:00 to 20:00 Monday to Saturday. There are fifteen team members two of which are Team Leaders. The Team is further divided into different sub-groups that deal with different business sectors such as Pharma, Telecommunications, e-commerce. The main focus of the team is dealing with customer queries via inbound calls and managing corporate accounts in terms of providing daily reports and updates. The Team Assessment and the group discussions would seem to indicate that this is a group of individuals that are operating in a very structured environment and while they are referred to as a team they do not actually operate as a team.†¦show more content†¦As outlined they were aligned to both financial and performance objectives within the organisation. The second criteria was more difficult to assess in that while the intended outcomes were clear the nature of the intervention and its ability to produce these outcomes was less so. The final criteria involves the transfer of change management competence to the team which was difficult to assess prior to the intervention however in giving it consideration the transfer of these skills was to be a component of the intervention in that it would be part of the intervention to transfer some basic change management concepts to the team which they would be encouraged to use when working together. Prior to the intervention consideration was also given to the desired outcomes on a higher level than those that were financial and performance based. What would the team look like after the intervention? Would they evolve into a High Performance Team and if so what defines a High Performance Team? To establish these desired outcomes an analysis of the key stakeholders of the team was completed. Figure 1: Customer Service Key Stakeholders This analysis and subsequent meetings with these stakeholders revealed a number of different requirements many of which were conflicting with each other. This revealed some of the root causes behind the results of the team assessment particularly in relation to decision making and respect. This wasShow MoreRelatedGroup and team development Part 1- Group development All the parties involved; The Woodson900 Words   |  4 PagesGroup and team development Part 1- Group development All the parties involved; The Woodson foundation, the school district and the NCPIE all ultimately have the same goal, which is to have a successful school system in the D.C. area. To start off, I would first define a group to have a better understanding of what these three parties want to build to know where they stand in the development stage. The text defines a group as â€Å"two or more individuals, interacting and interdependent, who have comeRead MoreLeadership Behavior, Team Development And Group Cohesion As A Mediator1290 Words   |  6 Pagesrelevant research regarding a number of concepts related to group cohesion including: leadership behavior, team development and group cohesion as a mediator. Coaching elements identified as being positively related to group cohesion include: the quality of training and instruction, social support, positive feedback and leadership style (Yarmey, 2013). In particular, a democratic leadership style has been found to promote the developm ent of team cohesion (Crocker, 2016). Empirical evidence suggests thatRead MoreAnalyse and Evaluate Your Syndicate’s Development and Functioning as a Group or Team According to Relevant Theories and Models You Encountered in Class or in Your Reading. 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We will examine different types of groups and how they are designed. Group designs are based on the following principles: Introspection. Engaging in self-evaluation and a gap analysis of one s leadership profile with peers adds a special dimensionRead MoreHow Teams Of Organizations Develop Into Cohesive Teams1157 Words   |  5 Pagesin which people interact in groups professionally impacts the productivity of each member as well as the organizational climate. Few professions require an employee to work independently of others. Instead, we must work as a part of a team. Understanding how teams of people interact in the accomplishment of tasks are critical to management teams. In this article, Farrell, Schmitt, and Heinemann (2001) â€Å"gathered from a sample of 111 interdisciplinary health care teams in geriatrics in 34 VeteransRead More4 MAT Review Wheelan1339 Words   |  6 PagesCitation) Creating Effective Teams: A Guide for Members and Leaders Liberty University Student Date Professor Abstract Wheelan (2013) identifies the four stages of team development and provides detailed explanation of how a group transforms itself from a stage one group of uncertainty into a successful, highly productive stage four team. This requires work and a thorough understanding of the many internal/external influences that can occur during each stage. A team member or leader who is wellRead MoreAnalysis Of Noclue Consultants1548 Words   |  7 PagesAnalysis of NOCLUE Consultants Making a transition from a hierarchical organization to a self-directed team is not an easy task. NOCLUE has been operating with teams for 2 years and the structure has not been simple, nor easy. Proper planning preparation and education is vital to make motivated, self-directed work teams be successful. Identifying the problems, developing solutions and making recommendations are crucial the organization to perform at the highest level. NOCLUE held a meeting to discussRead MoreMgmt 591999 Words   |  4 PagesPART I – Group Development First, here is a summary of the development stages of a team. In the forming stage, team members come togetherand form initial impressions. They socialize in order to get to know each other and bond with other team members. In the storming stage, team members experience hostility and infighting over tasks and how the team works. In the norming stage, team members start to come together and realize what needs to be accomplished. In the performing stage, team members